We're all professionals here and our time is precious. Therefore I have put together some terms and conditions of purchase which I hope you will agree are fair. 

UNDERSTANDING

 1. The terms and conditions below apply to all coaching, training, and consulting services provided by Heather Jeffries ("the coach") trading as Heather Jeffries ("the company") to any individual or organisation (“the client”) and constitute the contract for the service to be provided by Heather Jeffries for the client. 

 2. Training, Coaching and Consulting are not psychological counselling or any type of therapy, and should not be construed as such.

3. In return for the fees payable by the client (or by a third party on their behalf), the company agree to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

4. The date of purchase shall be deemed the start date for the service and constitutes acceptance of these terms and conditions.

PRICE AND PAYMENT

 1. All prices will be stated unless a customised package is created for the client. In this event, prices will be agreed upon and stated in the contract.

2. The company accepts payment via Stripe with all major credit or debit cards. All payments are to be made via my website platform, Squarespace when you place your order.

3. The amount for coaching, training and consulting services must be paid in full at the time of booking.

RESPONSIBILITY AND COMMITMENT

The Company will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the Client. The Client has sole responsibility for any decisions they may make following a session or following email correspondence. The Company nor the Coach accepts no liability for the client’s actions or for any business or personal losses.

CONFIDENTIALITY

 1. Personal information or business information supplied to the Company by the client in sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission unless where required by law.

2. All documentation and information relating to the client will be held according to the companies privacy policy, as laid out here.

3. All Client videos submitted and downloaded by the Company during the duration of this service will be deleted within 60 days of the service’s completion.

CLARITY AND STYLE

 1. Online 1:1 sessions take place over Zoom, a secure and free online video calling service, accessible via computer and via phone app on iPhone and Android, please ensure this is downloaded prior to the session. A link to a private meeting room will be supplied in the Clients confirmation email. In Person sessions take place in a mutually agreed location.

2. The Coach will discuss with the Client their goals and purpose of the call. The Client has the right to talk openly and candidly with their Coach, and the Client is encouraged to discuss any concerns they have with the Company. on any area of the training process. The Company welcomes openness and honesty.

 2. Feedback about the service is welcomed and can be given during a coaching session. Feedback can also be given via email to info@heatherjeffries.com

 3. The Coach is continually striving to ensure the standard of service it provides to its clients remains outstanding. At the end of the service the Client will be asked for more detailed feedback.

CANCELLATION AND RESCHEDULING SESSIONS

 1. Upon purchase, Clients agree to complete the welcome survey and submit videos to the Coach within 3 working days from purchase. After this period of 3 working days, no refunds will be given to Clients, even if the welcome survey and video submission has not been completed. 

 2. If the Client needs to reschedule a 1:1 session, they should provide at least 48 hours’ notice. Reschedules can be made by the Client using the link in their confirmation email. In exceptional circumstances the Company may need to reschedule a session; in these circumstances, the Coach will use reasonable endeavours to provide a mutually satisfactory alternative appointment with the client within the Company's working hours.

 3. If a Client fails to show for their call or in-person session, the Coach will wait ten minutes for the client, if the Client doesn’t show it will be treated as a 'no-show' and the cancellation policy is null and void, no refund will be given.

 4. If a Client is late to a call or session with no prior warning to the Coach (via email > info@heatherjeffries.com) the time missed will be deducted from the session.

 5. In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the Client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the Client early or refuse or be unable to provide further sessions to the Client. In such a circumstance the Client will be given reasonable notice of termination by the Company where practicable and will be refunded any advance payments made for sessions not yet provided. 

 6. There may be occasions when the Coach may recommend to the client that they seek an alternative service more suited to their current needs. In this event, the Coach will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and the Company do not accept any liability for the outcome of any decisions the client chooses to make.